If you're having problems with any product obtained from the Sodaware website, the steps below will guide you through the process of getting help.
Stage 1 - If you're having technical issues with any game, such as graphical or sound errors, it is most likely a problem with hardware drivers on your machine. The best way to fix this problem is to use Windows Update to install new drivers for your hardware. You may also need the latest version of Direct X, which can be freely downloaded from the DirectX homepage.
Stage 2 — If upgrading your drivers didn’t help, the next step is to consult the Frequently Asked Questions. This contains a list of frequent issues people have and how they can be solved.
Stage 3 — If none of the above solved your problem, or you still need help, then you can use our Player Support Form to send in a request for help. We’ll do our very best to help you in a fast and painless manner.
The Frequently Asked Questions section contains a list of common support issues and their solutions.