I'll admit, I'm not particularly keen on using telephones. Whilst searching for help on the problem, I found the rather amusing text above.
It's pretty obvious to me that the page has been created from a standard template, and that they replace a few phrases with whichever fear they're claiming to help you with. It doesn't give a good impression of the company that they overlooked something that would easily have been spotted by a proof reader.
There's an important lesson there.
Incidentally, this reminds me of one of the first programs I ever wrote. It was a short BASIC program on my old Atari ST that generated thank-you notes for Christmas presents. You simply entered who it was to, what they gave you and it would generate a sentence. Naturally it made plenty of mistakes, but it was certainly amusing.